![]() If you have a condition which requires a special seating arrangement, please speak with a Customer Service Agent when checking in at the ticket counter. Southwest Airlines has an open seating policy. Checked luggage will be checked through to the passenger's final destination at their point of origin. Passengers making a connection will need to check in again at their point of transfer with an agent at the gate. I really hope they keep things just like they are now.Passengers are automatically checked in for flights with direct service (one or more stops with no change of aircraft). Many times they have compensated us with credits which we use to pay for future flights. In the past if we have had a situation where we felt Southwest itself caused problems that affected us negatively we are very vocal complaining to them about the situation. Also with the companion pass we usually use points to pay for our flights or we watch for their frequent sales. Living in Dallas being able to use Love Field saves about about an hour in extra driving time along with much quicker baggage claim than if we use DFW. Most of the time we sit in rows 2 through 6 so we depart the plane early. If our position in not between A 16 and A 60 we purchase for her upgraded boarding using our Chase Southwest Priortiy card credits allowing her to board A1 through 15. We both have Amex platiinum credits which we purchase early bird checkin for her which automatically positions me rightr behind her in boarding order. My wife has a companion pass which allows me to fly for only the $5.60 govt. I also know and understand their system which for someone flying their first time iI understand how it could be confusing. Living in Dallas Southwest is my first choice for flying and when going international I fly them to either New York, Chicago, Los Angeles or San Francisco to take advantage of lower priced international flights than if I were to depart from DFW. I am sure I am in the minority but I absolutely love the way Southwest does their boarding. ![]() Self-serve kiosks at its gates were also installed to shorten the line of passengers waiting to talk to gate agents, as reported by The Street. Southwest has also installed a color-coded carpeted area that makes it easier for passengers to figure out where to line up, as per TPG. The monitors also include lights that flash during boarding, according to the Journal. ![]() The new boarding practices include things like upbeat music on the jet bridge and video monitors that tell passengers when boarding will begin. That process currently lasts 40 minutes for smaller jets and up to 50 for larger ones. The airline is using parts of the Hartsfield-Jackson Atlanta International Airport as a testing ground called the “innovation zone,” where it is experimenting with 11 new concepts in hopes of slashing five minutes off the average flight’s boarding time. Now the airline wants to make the process quicker and easier, and has been testing some new ways to speed up boarding on its planes, according to the Wall Street Journal. It can be confusing, especially for those that don’t fly Southwest frequently. This is a process that some Southwest loyalist like, and others hate. Otherwise, you need to be ready 24 hours before departure and check in as quickly as possible to get a good boarding spot. If you have A-List loyalty status, the you board in Group A. ![]() Instead, passengers boarding in groups and once onboard, passengers can select any available seat. The airline does not have assigned seating. Southwest Airlines has a unique boarding procedure which might confuse first time customers. Southwest Experimenting New Boarding Procedures This post may contain affiliate links please read our advertiser disclosure for more information.
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